Bithumb has disclosed that it found and rectified an internal error which mistakenly credited some users with an “abnormal amount” of Bitcoin during a promotional event, briefly disrupting prices on the exchange.

In a statement made on Friday, Bithumb clarified that the dislocation in price occurred when some users sold the incorrectly credited Bitcoin. However, the exchange quickly restricted the impacted accounts through internal controls, which helped stabilize market prices within minutes and avoided a series of liquidations.

Bithumb insisted that this incident was not related to any hacking or security issues and confirmed that customer assets remain secure. They reassured users that trading, deposits, and withdrawals function normally and promised to openly share follow-up measures to prevent similar incidents in the future.

While the exact amount involved was not revealed, various users on the platform X reported that some accounts were erroneously credited with close to 2,000 Bitcoin (BTC), although this claim remains unverified.

This development follows Bithumb’s earlier revelation in January regarding approximately $200 million in dormant customer assets across 2.6 million accounts that had not been active for over a year, as part of a recovery initiative.

Currently, according to CoinGecko, Bithumb has a trust score of 7 out of 10 and has reported about $2.2 billion in trading volume over the past 24 hours.